Privacy Policy

1 Information We Collect

We may collect the following personal and professional details:

• Your full name
• Registered phone number
• Email address (if provided)
• Business name and business location
• Services you provide
• Uploaded business photos and portfolio items
• Any information you share when contacting our customer support team

2 How We Use Your Information

We use the collected information to:

• Create, verify, and manage your Lumikiza profile.
• Connect customers directly with verified service providers.
• Enhance, debug, and improve platform functionality.
• Respond to your technical support inquiries and feedback.
• Send critical updates, system alerts, and security notifications about Lumikiza.

3 Sharing Information

We do not sell your personal information to third parties. We may share your information only under these specific conditions:

• With prospective customers when you opt to list your business profiles publicly.
• When legally required by the laws of Malawi.
• With trusted third-party providers who assist us in operating and securing the Lumikiza platform.

4 Data Security

We use industry-standard security measures to protect your sensitive data from unauthorized access. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5 Your Rights

To keep you in control of your data, you are entitled to:

• Access and view your stored profile details.
• Request direct corrections to outdated or wrong data.
• Update your public-facing business profile from your dashboard.
• Request the deletion of your account, subject to standard legal requirements.

6 Changes to This Policy

We may update this Privacy Policy from time to time to align with new features or legal requirements. Updated versions will be posted directly inside the application or on our website.

7 Contact Us